Product Support Engineer (m/w/d)

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.

Responsibilitiy

• In your role as Product Support Engineer EMEA, you are responsible for the product support (hardware, software) of an assigned microscopy portfolio
• You work in an international customer-centric environment, helping us understand customer issues quickly and fix their problems
• You manage and conduct technical training of field service engineers and Service Partners
• You clarify technical requests from customers and coordinate the required next steps, such as sending out a Field Service Technician/ Service Partner or to ask the customer to send in the defect product
• As part of an international team being responsible for EMEA region you are the focal point of contact for technical requests
• You provide technical (e.g. product installations, spare part advice) and applicational (e.g. product handlings and settings) remote support to external and internal customers (e.g. customer care, back-office, sales, …)
• You are responsible for in-house service & will visit customers for on-site support

Qualification

• Professional background in biomedical, electronics, mechanical or similar engineering field
• Very good PC hardware and software knowledge
• Good management & organizational skills
• Good user-level knowledge of MS O365
• Very high level of customer centricity and quality awareness
• Ideally years of experience in the technical service of optical measurement & monitoring equipment
• Excellent communication skills across all levels of the organization and with external customers
• You enjoy traveling up to 20%

Your Benefits

• Flexible working hours, 50% remote work possible   
• 30 days of holiday per year
• 13,5 salaries a year
• Modern office and inspiring working environment
• Subsidized meals in the neighborhood of our office (Stadtküche)
• Public transport ticket (100% subsidized) or free parking space
• Bike leasing
• Subsidy fitness first gym
• Employee Assistance Program to support your health, mental and emotional well-being
• Comprehensive company pension scheme
• Joint company events and activities

Evident Europe GmbH is an equal opportunities employer and we look forward to receiving your application.