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Job Type:  Permanent, Full-Time
Category:  Technical Service / Customer Care
City:  Basel
Company:  Evident Europe GmbH

Field Service Engineer (m/f/d)

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.

The Field Service Engineer (FSE) is responsible for installing, maintaining, troubleshooting, and repairing high-end microscopy systems (e.g. confocal microscopes) at customer sites. The role ensures optimal system performance and customer satisfaction through timely service delivery, technical expertise, and proactive support.  

 

Responsibilities

 

  • Install and commission advanced microscopy systems at customer sites 

  • Perform preventive maintenance and system calibrations 

  • Diagnose and repair mechanical, electrical, vacuum, and software-related issues 

  • Troubleshoot complex system failures and implement corrective actions 

  • Execute upgrades and modifications to existing systems 

  • Provide technical support and training to customers (scientists, lab technicians, engineers) 

  • Act as the primary technical contact for assigned accounts 

  • Ensure high levels of customer satisfaction through professional service delivery 

  • Maintain detailed service documentation and reports 

  • Manage service schedules, parts inventory, and travel planning 

  • Ensure compliance with safety, quality, and regulatory standards 

  • Collaborate with internal teams (R&D, technical support, sales) to resolve issues 

  • Support remote diagnostics and digital service tools

  • Identify recurring issues and suggest product/service improvements

  • Participate in technical training to stay current with new technologies

  • Share knowledge and best practices within the service organization 

 

 

Required Qualifications 

 

  • Bachelor’s or Master’s degree in: 

    • Electrical Engineering 

    • Mechanical Engineering 

    • Physics or Applied Physics 

    • Mechatronics or related field 

  • 2–5+ years of experience in field service, preferably with: 

    • Confocal microscopy  

    • Analytical instruments or lab equipment 

  • Strong knowledge of: 

    • Electronics and electromechanical systems 

    • Imaging systems and optics 

    • Software System set up 

  • Ability to read schematics and technical manuals 

  • Proficiency in troubleshooting hardware and software systems 

  • Excellent problem-solving and analytical skills 

  • Strong communication and customer-facing abilities 

  • Ability to work independently in remote environments 

  • Willingness to travel extensively (up to 70–80%) 

  • Valid driver’s license 

  • Ability to work in laboratory and cleanroom environments 

  • Good knowledge of German and / or French and English

 

Evident Europe GmbH is an equal opportunities employer and we look forward to receiving your application.

Apply now »