Global IT Provider Manager (m/f/d)

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.

Evident’s Global IT Provider Manager (m/f/d) plays a pivotal and strategic role in streamlining IT operations, enhancing productivity, and delivering business value by partnering with external service providers to deliver global IT services with excellence.

Responsibility

Oversee the transition and integration of outsourced operations, ensuring minimal disruption to business processes and maintaining high quality standards.
Develop and implement IT sourcing strategies that align with Evident’s goals and objectives, ensuring cost-effectiveness and efficiency in operations.
Manage relationships with IT sourcing partners to ensure compliance with contractual obligations, maintaining open lines of communication for feedback and continuous improvement.
Lead operational governance; monitor and assess the performance of outsourcing partners against agreed-upon metrics and KPIs, implementing corrective actions as necessary to address any deficiencies.
Measure, track, report and evaluate performance to agreed SLAs and undertake necessary corrective actions with the vendors if deficiency in service delivery is detected.
Ensure accuracy of billing against contracted services delivered; evaluating service level agreements, service credits, earn backs and other ‘service to price’ mechanisms.
Coordinate with internal departments, such as legal, HR and finance, to ensure that outsourcing arrangements comply with regulatory requirements and company policies.
Negotiate any new contracts with outsourcing partners, including defining scope, setting performance metrics, establishing timelines, and agreeing on financial terms.
Identify, evaluate, and select outsourcing partners based on their capabilities, performance history, and alignment with the company’s standards and requirements.
Conduct risk management activities related to outsourcing, including identifying potential risks, developing mitigation strategies, and preparing contingency plans for critical outsourced functions.

Qualification

10+ years demonstrated experience in managing external outsourcing partnerships, specifically top tier offshore providers delivering global technology services across Applications, Infrastructure, and Cyber Security
Experience in Vendor Management – specifically working with a top tier offshore IT provider
10+ years experience working in, or alongside, a global IT organization
Cross cultural communications – ability to successfully foster a collaborative work environment with internal teams and external service providers that transcends geographical and cultural barriers
Risk Management – development of contingency plans to mitigate IT service disruptions and maintain operational continuity and protecting the quality of work delivered
Strong negotiation, management, influencing, and decision-making skills
The ability to work and communicate effectively with every level of the organization
Excellent analytical, problem-solving, and organizational skills
Outstanding written and verbal communication and presentation skills
Strong experience in Project Management methodologies, certification a plus
Complex contract and billing management experience
Cross functional leadership
Bachelor’s degree in business, finance, IT, or a related field

Your Benefits

Flexible working hours, 50% remote work possible
30 days of holiday per year
13,5 salaries a year
Modern office and inspiring working environment
Subsidized meals in the neighborhood of our office (Stadtküche)
Public transport ticket (100% subsidized) or free parking space
Bike leasing
Subsidy fitness first gym
Employee Assistance Program to support your health, mental and emotional well-being
Comprehensive company pension scheme
Joint company events and activities

Evident Europe GmbH is an equal opportunities employer and we look forward to receiving your application.