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Job Type:  Temporary, Full-Time
Job Function:  Technical Service / Customer Care
Location:  Prague
Company Name:  Evident Service Center Europe s.r.o.

Customer Care and Service Administration Specialist

Headquartered in Tokyo, Japan, Evident employs around 2,000 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 350 people in 14 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas.

 

 

Our Service Centre located in Prague provides support to our customers in the whole EMEA. We are resolving customer issues and requests, while effectively guiding clients in cooperation with repair centre administration and technicians. We do this in line with our Core Values which are: agility, empathy, long-term view, unity and integrity.

 

 

The starting date for the role of is on 15th January 2027. The position is full-time, for limited period of 1 year, in a hybrid working model (50:50).

 

 

Key Responsibilities:

 

 

  • Researching and resolving routine customer issues and requests independently
  • Partnering with internal units to provide tailored solutions to customer's non-standard or ad-hoc requests
  • Create and manage work order lifecycle
  • Management of complaints
  • Proactively escalating concerns to appropriate parties in anticipation of a customer complaint
  • Maintaining and demonstrating up-to-date relevant product and services knowledge to effectively guide clients and resolve issues
  • Constant cooperation with Repair center administration and technicians, service provider
  • Create and manage service contracts
  • Communication with internal stakeholders

 

 

 

What We’re Looking For:

 

 

  • Secondary education, university degree or equivalent
  • Minimum of 2 years of relevant experience
  • Experience in an internationally operating company is preferred
  • Ability to build and sustain rapport with customers and internal units
  • Ability to work under pressure, effective priorities management and organizational skills imperative
  • Capability to function both independently and as a part of a team
  • Willingness to continuously improve, accountability for own and team's work
  • Proficient handling of MS Office programs
  • Knowledge of SAP (SD, CRM, AMS) and Salesforce are big advantage
  • Fluent knowledge of English (verbal and written)
  • French or Spanish are a big advantage

 

 

 

 

Your Benefits

 

  • Working from home up to 50% of the time
  • Multisport card
  • Supplementary pension contribution
  • Meal voucher flat rate
  • Extra week of vacation
  • Public transport allowance
  • Above-standard healthcare (ComfortCare)
  • Sodexo Flexi
  • Language courses
  • Sick days (4 days/year)
  • Anniversary awards for years worked (10, 15, 20, 25, 30)

Evident Europe GmbH is an equal opportunities employer and we look forward to receiving your application.

Apply now »