nside Sales Specialist - Service Contract Sales EMEA (m/f/d)

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.

Your responsibilities

• Drive the renewal of existing service contracts to maintain high retention rates
  
  
• Identify opportunities for upselling and cross-selling service offerings
  
  
• Proactively follow up on expiring contracts and generate new business
  
  
• Prepare and deliver quotations, proposals, and contract documentation
  
  
• Act as the primary inside sales contact for customers across EMEA
  
  
• Conduct outbound sales calls, email campaigns, and virtual meetings
  
  
• Understand customer needs and recommend appropriate service solutions
  
  
• Maintain an accurate sales pipeline in CRM systems
  
  
• Track opportunities, activities, and revenue forecasts
  
  
• Ensure timely reporting and adherence to sales processes and KPIs
  
  
• Collaborate with Field Sales, Service Engineers, and Customer Support teams
  
  
• Work with regional stakeholders to align on strategy and opportunities
  
  
• Support tender processes and large contract negotiations when required
  
  
• Ensure contract accuracy, pricing compliance, and documentation standards
  
  
• Contribute to continuous improvement of sales processes and tools
  
  
• Maintain up-to-date knowledge of service offerings, pricing, and policies
  

Requirements

• Bachelor’s degree in Business Administration, Sales, Engineering, or a related field
  
  
• 2–5 years in inside sales, service sales, or account management
  
  
• Proven track record in B2B sales, ideally within service contracts or technical environments
  
  
• Experience in a multi-country or EMEA-focused role is an advantage
  
  
• Strong sales and negotiation skills with a customer-centric mindset
  
  
• Excellent communication and relationship-building abilities
  
  
• Ability to manage multiple accounts and prioritize effectively
  
  
• Proficiency in CRM systems (e.g., Salesforce, Dynamics) and MS Office
  
  
• Strong organizational and follow-up skills
  
  
• Fluency in English
  
  
• French or Spanish would be an advantage

Your benefits

• Working from home up to 50% of the time
  
  
• Multisport card
  
  
• Supplementary pension contribution
  
  
• Meal voucher flat rate
  
  
• Extra week of vacation
  
  
• Public transport allowance
  
  
• Massages
  
  
• Fitness centre in the office
  
  
• Above-standard healthcare (ComfortCare)
  
  
• Corporate canteen
  
  
• Sodexo Flexi
  
  
• Language courses
  
  
• Sick days (4 days/year)